Manage Support tickets

Find account and service requests, open their conversations, or create a safe new request.

Before you begin

Support is available to the primary account. Prepare a concise description, safe service reference, and sanitized error state. Never include passwords or verification codes.

Steps

1. Select Support in Main navigation.
2. Review Request, Service, Priority, and Status for each ticket.
3. Move through pages to find the intended request.
4. Open a ticket to read and reply, or select Create ticket for a new issue.
5. Keep related communication in the existing ticket instead of creating duplicates.

On your screen

Manage Support tickets. Example screen with sample data.

Check it worked

The intended ticket or creation form opens, with its current status and conversation available.

Need help?

State	What to do
Support is unavailable	Confirm you are using the primary account.
Ticket is missing	Check pagination and account, then use its reference shown on the page.
Status appears stale	Open the ticket and select Refresh.
Sensitive data was posted	Rotate exposed credentials immediately and send a request to sanitize the message.

Next steps

• Get around the Cloud Console
• Create a Support ticket
• Reply to a Support ticket
• Protect sensitive information